🍭 AI Agents Ate Support 🍫

Good morning. The bots just fired 4,000 people and the judge just told Google to share its homework.

Intern says we should start drinking decaf.
Intern is wrong.

Let’s dig in.

🍭 What’s Cookin’:

• Salesforce lays off 4K

• Google’s antitrust case

• ToolBox™

• And Everything Else

Steal This Prompt
🕰️ Wooden Wall Clock by @azed_ai

You think it → it (wooden) clocks it.

Any subject as a wooden clock.

Prompt credit: @azed_ai

1. Get the PROMPT → HERE

2. Replace the # with any subject subject and click copy

3. Paste into GPT or MJ

   
   🍭 Try the prompt on Snack Prompt 🍭

AI
🍌 Salesforce’s AI Agents Reduce Support Roles by 4,000

The Bite: Salesforce CEO Marc Benioff publicly announced their support staff moved from 9,000 to 5,000 as AI agents now handle half of customer conversations.

They’re framing it as ‘reduced backfilling and redeployments’, not just cuts.
Intern: “uhhh… wtf does that mean?”

Benioff went on The Logan Bartlett Show and let it all hang out:

Snacks:

• By The Numbers: Support headcount 9k → 5k (–4k).

• Automation: ~50% of customer conversations handled by AI.

• Company Line: Fewer backfills; hundreds redeployed to other areas.

• Quote: “Reduced it from 9,000 heads to about 5,000…” — Marc Benioff.

• Backlog: 100M+ “uncalled” leads over 26 years flagged for agents.

Why it Bites: Just as we developed this whole “AI is not actually taking jobs” narrative on Monday, this story drops in our laps.

Ok fine, we’ll eat our words. For now…

We saw multiple companies do this over the past few months only for most of them to walk it all back.

So will Salesforce pull a Duolingo and bring half of these roles back in a couple months?

We’ll have to wait and see.

Signal:Noise
🙈 Stop pretending you read those email attachments

Just forward or Cc the offending emails to [email protected].

We’ll reply with smart answers.
(You can even try forwarding this newsletter).

Google
🌐 Search Monopoly Survives

The Bite: After years of a U.S. antitrust trial over Google’s search dominance, a judge just handed down remedies.

No breakup, but Google can no longer cut exclusive search deals across its products (Search, Chrome, Assistant, Gemini).

The court also ordered Google to share parts of its search index and click data with “qualified” rivals.

The court will monitor compliance for six years.

Snacks:

• Backdrop: DOJ says Google paid billions to be the default search engine.

• Money Trail: $26B spent on defaults in 2021; $20B went to Apple in 2022.

• No more exclusive pre-installs across Search, Chrome, Assistant, Gemini.

• Oversight: Six years under a technical committee.

• Data: Rivals gain access to some search index + click data.

Why it bites: This could actually change what you see when you open a browser.

Google has paid Apple and others tens of billions to make itself the automatic search choice.

With exclusive deals barred, your iPhone, Chromebook, or MacBook might start offering other options by default.

Or you know…let you actually pick yourself.

The wild card is “qualified rivals.”
No one knows what that even means yet.

It could be Microsoft or some startup with a lawyer and a dream.

ToolBox™
🧰 5 AI Tools to Turn Ideas Into Apps

🚢 Anything — Agent that ships apps
→ Design, code, and deploy web or mobile apps. End-to-end—the agent handles scaffolding, hosting, and polish.

🗣️ Rebolt — Build apps/agents by speaking
→ Describe your app out loud and get a working scaffold with auth, routes, and deployment knobs in minutes.

🔌 Poe API — OpenAI-compatible endpoint
→ Unified API mimicking OpenAI endpoints, giving access to multiple models behind a familiar interface.

🧑‍🎨 Dora Studio — AI website builder
→ Generate and publish polished sites with AI-driven layouts and copy.

🍣 Macaron — World’s First Personal Agent
→ Instantly cook up personalized mini-apps.

Everything Else
🧠 You Need to Know

🐱 Will Smith Leans Into AI Joke With Cat Crowd:

→ After accusations his tour promo used AI, Smith posted an Instagram video showing a crowd with cat heads.

🍭 READ FULL STORY HERE 🍭

🏛️ Trump Calls Viral Window Video “AI” Amid Mixed Signals:

→ Trump says the White House window-toss video is AI.

🍭 READ FULL STORY HERE 🍭

🧒 OpenAI Adds ChatGPT Parental Controls

→ Parents can link teen accounts, set rules, disable features, and receive distress notifications within 120 days.

🍭 READ FULL STORY HERE 🍭

💸 Anthropic Raises $13B At $183B Valuation

→ Iconiq, Fidelity, and Lightspeed lead investment round. Reports say Anthropic’s ARR grew from $1B to $5B this year.

🍭 READ FULL STORY HERE 🍭